Receiving Your Pod: How to Prepare for Delivery

Before Your Delivery

Confirm your installation location

Before your pod arrives, make sure your installation location meets the requirements for your specific product, including:

Required floor space and assembly space
Ceiling height and clearance
Flooring requirements
Electrical requirements, if applicable
Any other product-specific site requirements

Plan the route to your installation location

Before delivery day, walk the route from the delivery point to the product's final location.

Consider:

Doorways and hallway widths
Turns and tight spaces
Stairs or changes in elevation
Elevators and their weight/size restrictions
Any other obstacles along the route

Make sure the shipment can be safely moved from the delivery point to the location where it will be assembled or installed.

Tip: Pods may arrive on a large pallet or in other substantial packaging. Make sure your receiving team has the appropriate equipment and personnel to safely move the shipment.

If you're concerned that your shipment won't fit through the planned route, contact your Ava Pods representative before delivery to discuss your options.

Prepare for receiving your shipment

For standard shipping and delivery, pods arrive unassembled in a stack of cardboard boxes on a large wooden pallet. Once offloaded, the pallet must be stored indoors. If you have multiple pods, the pallets cannot be stacked on top of one another. We recommend using a forklift or pallet jack to move your pallet from the truck. (Unless you have long forks, lift the pallet from the long side, not the narrow end.)

If your order includes professional installation, confirm your installation appointment and any site-readiness requirements with your installation team.

When Your Pod Arrives

Inspect the shipment before accepting delivery

Before accepting your delivery, inspect the pallet, packaging, and visible contents for signs of damage.

If you notice damage:

Take photos of the damaged packaging and shipment.
Ask the carrier to note the damage on the Bill of Lading (BOL) or Proof of Delivery (POD) before accepting the shipment.
Contact service@avapods.com to report the damage.
If you discover damage or missing parts after delivery, contact fulfillment@avapods.com as soon as possible. Claims must be submitted within 10 days of receiving your shipment to be eligible for repair or replacement.

Preparing for Installation

Assemble your product as close to its final location as possible

Make sure your space meets the assembly space and minimum ceiling clearance requirements:

Have the right people and equipment available

Assembly requirements vary by pod. Your assembly guide will provide information about:

Required tools and equipment
Number of people needed
Estimated assembly time
Required clearances
Safety precautions
Electrical or other connection requirements
Assembly and installation steps

Always follow the assembly guide for your specific pod model.

If professional installation is included

If professional installation is included with your order, your installation team will complete the assembly and installation of your product. Before the installation team arrives, make sure the site is accessible, cleared, and ready for installation according to the requirements provided for your product.

After Installation

Once your pod is installed:

Confirm that the pod is secure and functioning properly.
Complete any required setup or activation steps.
Refer to your product's Owner's Manual for information about operation, care, and maintenance.
If applicable, send any requested photos or documentation to your Ava Pod Fulfillment representative.

If you have questions or encounter an issue during delivery, assembly, or installation, contact fulfillment@avapods.com.