---
title: "VaRoom® Fulfillment Process: What to Expect"
description: Mamava's VaRoom is the key to unlocking frictionless lactation room management.  We’ll walk you through pre-fulfillment preparation through installation to ensure you know exactly what to expect at each stage.
---

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# VaRoom® Fulfillment Process: What to Expect

## We’ll walk you through pre-fulfillment preparation through installation to ensure you know exactly what to expect at each stage.

### **Pre-Installation Requirements**

Make sure that your door(s) meet the necessary [requirements](https://help.mamava.com/what-are-the-door-requirements-for-a-varoom-installation?hsLang=en) for VaRoom® smart lock installation.

**The VaRoom® smart lock is compatible only with cylindrical locks.**

These requirements are critical for successful installation. If you have any questions about whether your doors are compatible, please contact fulfillment@avapods.com before proceeding.

### **Professional Installation Process**

1. **Submit Installation Form**  
   Once you've confirmed your doors meet all requirements, complete our installation form with detailed site information. Accurate and complete information on this form is essential for a smooth installation process.
2. **Fulfillment**  
   Once we receive your installation form, we will verify that all necessary information is complete to ensure requirements are met. You'll receive a confirmation email letting you know everything is in place for your order to move forward. We'll then process your order according to your provided specifications.
3. **Shipping**  
   Your VaRoom® is shipped directly to our local installation partner's warehouse. Our third-party logistics team (3PL) will contact you to confirm and schedule your installation date. You'll receive notification when your products arrive at the warehouse and are ready for installation.
4. **Site Readiness**
   
   Prior to Installation:
   
   **—** Mark the door of each lactation room that will be receiving a VaRoom® smart lock with signage for easy identification.  
   **—** Ensure the installation area is free of furniture and debris.  
   **—** Provide any site-specific security and/or access requirements to our team.  
   **—** Assign a dedicated point of contact to greet the crew and escort them to the lactation room.
5. **Installation Day**  
   On the scheduled day, our professional installation crew will arrive at your facility. Your responsibilities include:  
   **—** Appoint a designated contact who can guide the install crew to each installation location               and be available to answer questions during the installation process.  
   **—** Sign the pre-installation checklist before work begins.  
   **—** Test the lock functionality with the installation team.  
   **—** Sign the post-installation checklist to confirm proper operation.

### **Self-Installation Process**

If you've opted to install your VaRoom® smart lock yourself, here's what to expect:

1. **Submit Order Information**  
   Once you've confirmed your door(s) meet all requirements, complete our delivery form with detailed shipping information. Accurate and complete information on this form is essential for a smooth delivery process.
2. **Fulfillment**  
   Once we receive your installation form, we will verify that all necessary information is complete to ensure requirements are met. You'll receive a confirmation email letting you know everything is in place for your order to move forward. We'll then process your order according to your provided specifications.
3. **Shipping**  
   **—** Your VaRoom® smart lock is shipped directly to your specified address.  
   **—** You'll receive tracking information via email.
4. **Delivery**  
   **—** **Important:** Upon delivery, inspect all packages for any visible damage. If there appears to be any damage to the packaging or product, please email service@avapods.com within 10 days of delivery.   
   **—** Include photos of the damage.
5. **Self-Installation**  
   **—** Install your VaRoom® smart lock(s) using the provided [installation instructions](https://help.mamava.com/hubfs/Mamava%20VaRoom%20Smart%20Lock%20Installation%20Guide.pdf?hsLang=en).  
   **—** Follow along with the installation video for step-by-step guidance.  
   **—** Make sure to properly test functionality after installation.
6. **Activation**
   
   After successful installation:
   
     **—** Email fulfillment@avapods.com to confirm your VaRoom® smart lock(s) have been installed.  
   **—** Verify your lactation room is displaying correctly on the Mamava app.  
   **—** If your room does not display correctly  on the app or information needs updating, complete our [App Listing Form](https://share.hsforms.com/1iz-xog0rRTaqrO4NOOalxQ1j8ir).  
   **—** You'll receive a confirmation email with additional set-up information.

### **Post-Installation Information**

Once your VaRoom® smart lock installation is complete (whether professionally installed or self-installed), here's important information to help you make the most of your lactation room.

**Care + Keeping**

Explore our [Owner's Manual](https://help.mamava.com/hubfs/Ava%20Pods/Help%20Center/Ava%20Pods%20Lactation%20Owners%20Manual.pdf?hsLang=en) for guidance on maintaining your lactation room. 

**Access to space for non-users**

For all other uses of the space—including restocking supplies, cleaning—please use default maintenance code 1234# to open the lock and help maintain accurate usage data. You can change this code if needed, by following [these instructions](https://help.mamava.com/how-do-i-add-an-access-code-on-the-lock?hsLang=en).  

**Warranty** 

Mamava warrants that our smart lock will be free from material defects in material and workmanship under normal use for the lifetime of the lock except as set forth [here](https://avapods.com/warranty/). 

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