Why doesn’t the interior outlet work?

Moms who need to pump need a functional outlet. If your Mamava pod’s outlet isn’t working, try these troubleshooting tips.

Your interior outlet will look different depending on the version of your Mamava pod. If you’re not sure what pod you have, this article will help you. 

If your pod is a Mamava V3.3 and under, the outlet looks like this: Screen Shot 2020-06-15 at 4.01.05 PM

In Mamava V4, V5, and Solo pods, the outlet looks like this:

Screen Shot 2020-06-15 at 4.01.44 PM

Step 1: Do the lights and fans turn on when you enter the pod? 

  • No. If the lights and fans don’t work, check to make sure the pod is plugged into the wall. It’s also a good idea to push ‘reset’ on the GFCI outlet to the exterior plug.
  • Yes.  If the lights and fans turn on—but the outlet still doesn’t work— the problem is the interior outlet itself. 

Step 2: Is the red indicator light on near the outlet?  

    • No. Make sure the pod’s power cord is plugged into a wall outlet. If the pod is plugged in, check to see if the exterior outlet is working. It’s also a good idea to reset the GFCI outlet to the exterior plug.
    • Yes. If the red light is on but there’s no power, the outlet could be faulty.  Contact Mamava for further technical assistance by filling out the form below.