Why don’t the lights and fans turn on?

When you open the door of a Mamava pod, the lights and fans should come on automatically. This article will outline troubleshooting steps to help narrow down the issue.

As soon as the door opens, the lights and fans should turn on. The timer is automatically set for 30 seconds to allow moms time to enter the pod and get settled. Once the deadbolt is engaged, the lights and fans should stay on for the duration of her session. Another timer is set for 30 seconds of courtesy lights and fans once the deadbolt is unlocked and a mom exits the pod.  

Here are a few key tests to run to gather more information. If you need our help, please let us know the results of these tests so we have all the information we need to resolve the problem. 


Take a meter reading 

Required tools

  • Multimeter (capable of measuring a minimum of 100VDC) 

Instructions:

  1. To measure the voltage of your pod, apply the meter directly on the pin inside the door hinge and depress it.
  2. Place the red meter lead on top and the black in the center. (See figure below left). The top and center pin should read around 11.4 VDC. 
  3. Move the red meter lead to the very bottom and leave the black on the center (See figure below right). This should read about 3.2VDC. 
    Screen Shot 2020-06-16 at 8.41.12 AM

If you find the results of the test fail, then contact Mamava to get a replacement. When it arrives, you can follow these instructions for installation. You also have the option to have a service call and a technician will replace the part for you. Let us know if you want this option and we will send you an estimate. 


Test the plunger switch

Screen Shot 2020-06-16 at 8.42.57 AM

When the deadbolt is engaged, it should depress a switch in the door. (You can see this illustrated in the photos above.) That plunger switch should turn on the lights and fans when the pod is occupied. If it doesn’t, the plunger switch is the root cause and you need a replacement. Please reach out to Mamava for a replacement.