Why won’t the keypad unlock the door?

We know it’s frustrating when things don’t work. If you aren’t able to open your Mamava pod with the keypad, try these troubleshooting tips.

Try the app

If the keypad won’t open the door, use the Mamava app. Be sure your Bluetooth is on so the app can find the pod. When it does, it will give you an “Unlock” option. 

 

Use the key

If neither the keypad nor the app is working to open the pod, use the physical key to unlock it. But remember: the key is only a temporary solution until you repair the lock and moms can gain access on their own. 

 

Dead battery

A dead battery is the most common reason for a failed keypad access. Luckily, it’s simple to replace the 9v battery in the lock! Here’s how.