--- title: Why won’t the keypad unlock the door? description: A dead (missing, or improperly installed) battery is the most common reason for a failed keypad access. Luckily, it’s simple to fix. --- [Skip to content](https://help.mamava.com/why-wont-the-keypad-unlock-the-door#main-content) English Show submenu for translations [Contact us](https://help.mamava.com/kb-tickets/new?hsLang=en) ![RGB-Wordmark-1.png\]](https://help.mamava.com/hs-fs/hubfs/RGB-Wordmark-1.png?height=21&name=RGB-Wordmark-1.png) - [Default HubSpot Blog](http://blog.mamava.com/) Open main navigation Close main navigation - [Default HubSpot Blog](http://blog.mamava.com/) - English Show submenu for translations - [Contact us](https://help.mamava.com/kb-tickets/new) - Contact us Contact us Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.mamava.com/?hsLang=en) 2. [Pod Service + Maintenance](https://help.mamava.com/pod-service-maintenance?hsLang=en) 3. [Locking](https://help.mamava.com/pod-service-maintenance?hsLang=en#locking) # Why won’t the keypad unlock the door? ## A dead (missing, or improperly installed) battery is the most common reason for a failed keypad access. Luckily, it’s simple to fix. **Install new batteries** First try replacing the lock batteries. [Here’s how.](https://2577123.hs-sites.com/knowledge/how-do-i-change-the-lock-battery?__hstc=125634645.ceffe62162d60f59d53f28d56603ce16.1684950809904.1686157885736.1686160740643.16&__hssc=125634645.1.1686160740643&__hsfp=3290395206&hsLang=en)  In addition to battery replacement, it’s also important to check that the wire harness that connects the battery compartment to the lock face is connected.  If you aren’t able to open your Mamava pod with the keypad and need immediate access try these alternative methods:   **Try the app** Use the Mamava app. Be sure your Bluetooth is on so the app can find the pod. When it does, it will give you an “Unlock” option.    **Use the key** If neither the keypad nor the app is working to open the pod, use the physical key to unlock it. But remember: the key is only a temporary solution until you repair the lock so breastfeeding parents can gain access on their own.   **Use a Micro USB cable to temporarily power the lock battery (XL V6, Flex, Solo V2.1, and Solo V2.2 pods only)** If you lose both keys and need to change the lock battery on XL V6, Flex, Solo V2.1, or Solo V2.2 pods, use the micro-USB cable  (a generic cable included with pod delivery or available in stores) with your own portable battery to provide temporary power to open the lock. *Note: Doing so won’t charge the lock as the provided batteries are not rechargeable.* - [Product FAQs](https://help.mamava.com/product-faqs?hsLang=en#main-content) - [Product Specs](https://help.mamava.com/product-faqs?hsLang=en#product-specs) - [Identification](https://help.mamava.com/product-faqs?hsLang=en#identification) - [Designing Your Pod](https://help.mamava.com/designing-your-pod?hsLang=en#main-content) - [New Pod Graphics](https://help.mamava.com/designing-your-pod?hsLang=en#new-pod-graphics) - [Access & Interior Decals](https://help.mamava.com/designing-your-pod?hsLang=en#access-interior-decals) - [Delivery + Installation](https://help.mamava.com/delivery-installation?hsLang=en#main-content) - [Preparing for your Mamava](https://help.mamava.com/delivery-installation?hsLang=en#preparing-for-your-mamava) - [Delivery](https://help.mamava.com/delivery-installation?hsLang=en#delivery) - [Installation](https://help.mamava.com/delivery-installation?hsLang=en#installation) - [Mobile App Pod Listing](https://help.mamava.com/delivery-installation?hsLang=en#mobile-app-pod-listing) - [Promoting Your Pod](https://help.mamava.com/promoting-your-pod?hsLang=en#main-content) - [Mobile App Pod Listing](https://help.mamava.com/promoting-your-pod?hsLang=en#mobile-app-pod-listing) - [Wayfinding](https://help.mamava.com/promoting-your-pod?hsLang=en#wayfinding) - [Internal Communications](https://help.mamava.com/promoting-your-pod?hsLang=en#internal-communications) - [External Communications & PR](https://help.mamava.com/promoting-your-pod?hsLang=en#external-communications-pr) - [Pod Access](https://help.mamava.com/pod-access?hsLang=en#main-content) - [Mobile App](https://help.mamava.com/pod-access?hsLang=en#mobile-app) - [Keypad](https://help.mamava.com/pod-access?hsLang=en#keypad) - [Pod Service + Maintenance](https://help.mamava.com/pod-service-maintenance?hsLang=en#main-content) - [General](https://help.mamava.com/pod-service-maintenance?hsLang=en#general) - [Care and Keeping](https://help.mamava.com/pod-service-maintenance?hsLang=en#care-and-keeping) - [Damage](https://help.mamava.com/pod-service-maintenance?hsLang=en#damage) - [Warranty & Service Plan](https://help.mamava.com/pod-service-maintenance?hsLang=en#warranty-service-plan) - [Moving the Pod](https://help.mamava.com/pod-service-maintenance?hsLang=en#moving-the-pod) - [Leveling + Door Alignment](https://help.mamava.com/pod-service-maintenance?hsLang=en#leveling-door-alignment) - [Locking](https://help.mamava.com/pod-service-maintenance?hsLang=en#locking) - [Electrical + Hardware](https://help.mamava.com/pod-service-maintenance?hsLang=en#electrical-hardware) - [Parent FAQS](https://help.mamava.com/parent-faqs?hsLang=en#main-content) - [Lactation Accommodations](https://help.mamava.com/parent-faqs?hsLang=en#lactation-accommodations) - [Access & Mobile App](https://help.mamava.com/parent-faqs?hsLang=en#access-mobile-app) - [Troubleshooting](https://help.mamava.com/parent-faqs?hsLang=en#troubleshooting) - [Virtual Lactation Consulting](https://help.mamava.com/parent-faqs?hsLang=en#virtual-lactation-consulting) - [Default HubSpot Blog](http://blog.mamava.com/) [![Chill listening crop-3](https://help.mamava.com/hs-fs/hubfs/mark.logo.RGB@2x.png?width=54&height=55&name=mark.logo.RGB@2x.png "Chill listening crop-3")](https://mamava.com?hsLang=en) Help Center Copyright © 2026, Ava Pods